Jan Seva Kendra, also referred as Common Service Centres (CSC) is one of the largest Government approved online service delivery channels in the world. It’s a strategic cornerstone of the National e-Governance Plan (NeGP) as part of Government's commitment to introduce to rural citizen of India, a multiple-services-single-window delivering Government & Private essential Services. Common Services Centre (CSC) is one of the core ICT enabled initiatives of the Government of India (GoI) under its National e-Governance Plan (NeGP), which aims at setting up service booths in 100,000 villages across India. The programme is being rolled out across the country by respective state governments through Public-Private-Partnership (PPP). It is perceived as an ideal modelfor delivery of services and information by public and private enterprises as a sustainable business model with the dual objective of revenue yielding as well as socio-economic upliftment in rural areas.
Vayam Technologies Ltd. is deploying this project across 30 districts of Uttar Pradesh, which collectively account for 5600 Common Services Centres, named Jan Seva Kendra, as part of the initiative of Department of Information Technology and Government of Uttar Pradesh.
Services Offered
Vayam’s Common Services Centres offer wide variety of services
Vayam has undertaken IT consultancy for e-Governance for city of Lucknow, Gwalior, Indore and Itanagar, whereby complete IT road map of the municipal bodies have been drawn. Vayam has implemented GIS integrated e-municipality application for NandedWaghela City Municipal Corporation, providing portal based services, of G2C and G2G for municipal functions, it addresses citizen’s grievances, provides Mobile Governance services and GIS based reports about Tax payers and Non payers for Property Tax and Water Tax with details of the arrears; Citizen’s Grievances reported from which location and for which department; Solid waste generation types and Google Earth Integration for Project Management Applications. www.nwcmc.gov.in.
Health
Access to health consultancy, over-the-phone prescription, home remedies, SMS reminders, recommendations and guidance for advance diagnosis, health kart comprising of discounts, insurances,Child Registration, Pregnant Women Registration, Patient Registration, etc.
Certificates
All types of statutory certificates issued by Government, viz, Caste Certificate, Income Certificate, Birth Certificate, etc.
Licenses & Permits
Services related to licenses and permits like arm licenses, inner line permits, etc.
Land Records
Services related to land registration
Commercial Tax
Services like Dealers Registration, VAT Returns, payments, etc.
Social Welfare & Pension
Senior citizen, old age/widow pension, freedom fighter pension, etc.
Transport
Issuing of Driving License, Registration of Vehicle, Transfer of Ownership, etc.
Public Distribution System
Issue of Ration Card, Modification of Details in Ration Card, etc.
Election
Service includes Electoral Roll Creation, etc.
IT Enabled Services
Printing, scanning, burning media discs, CSC offers a host of ITeS to the aspiring man who is also exploring internet’s offerings and opportunities.
Information Exchange
Two-way knowledge system with ability to provide essential information and knowledge based services to its participants.
Police
Services like FIR Lodged, Missing/Lost Persons, etc.
Personnel & Admin
Employee Training, Posting/Transfer, ACR Status Monitoring, etc.
Grievance
Includes services like Grievance Received & Redressed
RTI
e-Transaction related to RTI Act
Information Service
Provides Data/Knowledge/Information on Various Services Offered through dial.gov Service, Form Download, Govt. Programs & Schemes, etc.
Property Registration
Registration of Property Acquired or Transferred
Rural Development
Job Card Issued, Job Demanded & Job Provided under MGNREGA
Employment
Registration of Potential Candidates/Unemployed Youth, etc.
e-Procurement
Services include No. of Bidders Enrolled, No. of Tenders Created, No. of Bids Received, etc.
Utility Services & Bill Payment
Utility services like electricity, gas, water, telephone, etc. and their bill payment
Agricultural Services
Enhancing Agricultural Production, Improving Market Access,
Capacity Building & Empowerment
Learning Centres
Education is a fundamental right and the need of the hour.
The Learning Centres provide holistic educational services likeRequirments for Providing Educational Services
Technical Infrastrature
- Minimum of 3-5 Operational Computers
- Reliable Internet Connectivity
- Web Camera
- Printer
- Uninterrupted Power Supply
Human Infrastructure
- Basic Educational Qualification
- Advanced Knowledge on Computer Operations
- Ability to Mobilise Various sections of the Society
- Communication Skills
Physical Infrastructure
- Seperate Classrooms to accommodate 2-5 participants at a time.
- Minimum Classroom Infrastructure
Banking-Insurance-Loan
Business Correspondents are empowered to provide the following FI Services :
- Customer enrolment, including collection of biometric & other details
- Provide ID Card, Debit Card, Credit Card, PIN
- Account opening, deposit & withdrawal
- Remittances from an account with a bank to an account with the same or any other bank
- Balance enquiry and issue of Receipts/Statement of Accounts
- Disbursal of credit facilities to borrowers involving small amounts strictly as per the instructions of the Bank
- Identification of borrowers and classification of activities as per their requirements
- Collection of prima facie scrutiny of loan applications including verification of primary data
- Creating awareness about savings and other products offered by the Bank and education and advice on managing money & debt counselling
- Preliminary scrutiny of data and submission of applications to the Bank for its review
- Promoting, nurturing, monitoring and handholding Self-help groups and/or Joint Liability Groups and/or Credit Groups and others.
- Sale of third party financial products
- Facilitation of Life Insurance, facilitation of vehicle and other Micro-Fin service
Success Stories
Durvijay Singh, District: Bareilly
A retired Army Serviceman, Durvijay Singh became a VLE in October 2012. As a Subedar Clerk for the Indian Army, Mr. Singh has not only served in different parts of the country but also in Sri Lanka, Bhutan and Maldives. Post retirement, he returned to his native village. An advertisement in a daily newspaper about the CSC scheme caught his eye and he wanted to be a part of it because he felt that Jan Seva Kendra is the best way to serve the people. He proudly mentions that having served his country for twenty eight years, serving the nation has become a habit and becoming a VLE is the best opportunity he could have hoped for.
Achievements: Durvijay Singh is proud to see the increasing number of people who are benefiting from his centre. Services that cover banking, PAN card application and health have made lives easier for people in his village. He keeps encouraging youngsters in his village to become VLEs.
Narendra Singh, City: Agra
Nineteen year old Narendra is running a Jan Seva Kendra with great success. A student of BA second year, Narendra is one of the youngest VLEs in his district. In six months’ time, his centre has recorded the highest number of transactions in his district. Such tremendous progress in a short span of time has made him an inspiration for many who want to be associated with the VLE scheme. Being the eldest son in the family, he has huge responsibilities. Apart from completing his education, Narendra has big dreams for his siblings and is supporting them in their studies. His father is happy that he has chosen a rewarding career and is assured of his future.
Shabnam, District: Azamgarh
Shabnam is a socially active woman. She has worked under WHO as a DOT provider and was awarded a certificate of excellence for her dedicated work. Shabnam became a VLE in 2011. Her husband, Akbar Ali, assists her in running the centre and together they have made their Jan Seva Kendra a huge success in their district.
Achievements: Shabnam’s Jan Seva Kendra has become widely popular. Her role is not just limited to providing various services, but also to keep the villagers well informed about job vacancies, examination results and raise public issues. Shabnam has made her centre a medium to address grievances of those in need. She mentions the case of a helpless widow whose grievances lodged through her CSC was addressed immediately by the authorities. She indicates that a large proportion of young men in her village are working in gulf countries. To enable their families to stay in touch with them she has popularized video conferencing in her centre. Shabnam feels proud to be financially independent.
Akhilesh Kumar, District: Pilibhit
Akhilesh Kumar has been successfully running his Jan Seva Kendra since September, 2012. Despite his physical difficulty, Akhilesh is an ambitious person and wants his centre to bring change in the society. He was working as a typist after completing his graduation. He has also completed a basic course in computer programming from an ITI. As a socially aware individual, Akhilesh was impressed with the potential of NeGPProgramme. He wanted to bring the benefits of e-Governance to people around him and Jan Seva Kendra gave him the perfect opportunity to do so. He gives credit of his success to the blessings of the people around him. Vayam has given him a laptop as a token of appreciation for successful delivery of services as a VLE despite his physical limitations. Akhilesh wants to operate his centre to the best of his abilities. He is constantly striving to use his knowledge and skills to accomplish exemplary work.